Frequently Asked Questions about VJ Loops Farm
Technical Support and FAQ for VJ’s and Visual Artists
How to order visual content?
Browse our video products on the homepage and Stock section. Add the products you liked to the cart with click the corresponding button on the product page. When you finish collecting go to CART section in the top menu. On the shopping cart page, you can see chosen products or apply a discounted voucher. Then click to Checkout page, fill the form with entering your personal data for the invoice. Then choose a payment method. After proceeding the payment system will automatically redirect you to the Download Page. Please pay attention in that if you have chosen a bank transfer, we will provide your order manually.
How can I pay my order?
You can pay your order with invoice by Visa or Mastercard; with PayPal or Bank Transfer.
How can I cancel my order?
If you didn’t proceed your payment yet, you can cancel your order in My Account section. Go to your orders and simply select to cancel the chosen order.
How do I check my order status?
You can check your order status with logging into your personal account. Go to your purchases, and you’ll see the information about orders you’ve made.
How can I download my files?
All the visuals of VJ Loops Farm can be downloaded directly from our website. If you pay your order with a credit card or PayPal payment, you will be immediately redirected to the download page. Additionally, you will receive download links on your email. If you purchased visuals with Bank Transfer, we will proceed your order manually and then send you direct download links to your email. Later, after first download, If you need, you can download your purchased files with log in on site and download visuals from your account section on the download page.
Do you have a postal delivery?
Yes. We have a postal delivery for the HDD Kits which is provided with physical storage. In European countries postal delivery takes 3-4 working days by Standard Delivery and for all others countries 1-3 Working Days through Express Delivery. You can use UPS, DHL or DPD services for your delivery.
I can't download files from site. What should I do?
If you faced a problem while downloading your purchased files from VJ Loops Farm site, please contact us with web chat or via email. Give us your order number, and we will send you a direct download link to Google Drive.
Can I download my files unlimitedly?
Unfortunately, no. Due to frequent attempts by fraudsters to illegally seize copyright content, we were forced to limit the number of direct file downloads from the site to 5. If you need an additional download, please contact us, and we will send you Google Drive link to your files.
Do you have a loyalty program? How can I get a discount?
While purchasing something from VJ Loops Farm, you create your profile and become a member of our friendly community! 🙂
We are always happy to give our customers free stuff and discounts. That’s why after first purchase you will immediately get a discount for your next purchase! And from that moment on, you will regularly receive great deals and special discounts from our store.
Also, you can do something else to get discounts from VJ Loops Farm. The easiest of is to subscribe to our newsletter with your email. After that, you will get a 10% discount at once.
And finally, you can just ask! If you plan to buy a lot of packages, just contact us, and we’ll give you a personal discount! 😉